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<DIV><B>From:</B> <A href="mailto:fklebczyk@gmail.com">Filip
Kłębczyk</A></DIV>
<DIV><B>Date:</B> 2014-05-20 16:55</DIV>
<DIV><B>To:</B> <A href="mailto:devel@lists.sailfishos.org">devel</A></DIV>
<DIV><B>Subject:</B> Re: [SailfishDevel] Discrimination and abuse from
Jolla employee Thomas Perl</DIV></DIV></DIV>
<DIV>
<DIV>W dniu 19.05.2014 20:12, Chris Walker pisze:</DIV>
<DIV>></DIV>
<DIV>> One is that this needed to appear here at all and second that
there</DIV>
<DIV>> *appears* to have been no follow up from anybody at Jolla and in</DIV>
<DIV>> particular, Thomas Perl.</DIV>
<DIV>></DIV>
<DIV> </DIV>
<DIV>That doesn't surprise me at all that Jolla hasn't responded yet. It's a
</DIV>
<DIV>known pattern for Jolla, not only in this case.</DIV>
<DIV> </DIV>
<DIV>When there is a serious problem or they fail at something they put all
</DIV>
<DIV>possible effort to hide it instead of simply admitting that they failed
</DIV>
<DIV>with something and focusing more on possible solutions. Then, when </DIV>
<DIV>unpleasant smell is all around and already too intensive to simply cover
</DIV>
<DIV>it with perfume - in other words when community boils or their clients
</DIV>
<DIV>heavily complain they slowly start to react. You can give countless </DIV>
<DIV>examples:</DIV>
<DIV> </DIV>
<DIV>* Preorders - probably everyone remembers that people that preordered
</DIV>
<DIV>were supposed to get phones before it hit the operator stores. Do you
</DIV>
<DIV>remember when apology came? When people that preordered where loudly </DIV>
<DIV>complaining everywhere that it's unfair that a random person from a </DIV>
<DIV>street in Helsinki can get the phone earlier before a person from Spain
</DIV>
<DIV>that preordered in May.</DIV>
<DIV> </DIV>
<DIV>* Simcard holder problem - they weren't treating it entirely seriously
</DIV>
<DIV>until I've shown it to Marko Saukko (one of their more close to HW </DIV>
<DIV>engineers) and demonstrated that it is indeed a HW problem on last </DIV>
<DIV>FOSDEM. Then it finally resulted in actions, like agreeing to fixing </DIV>
<DIV>that as a part of a guarantee.</DIV>
<DIV> </DIV>
<DIV>* Neglecting collaboration with community in the open source parts - </DIV>
<DIV>that is improving recently after a lot of buzz in the community, but how
</DIV>
<DIV>much time and complains had to pass before they admitted it is a problem
</DIV>
<DIV>and started to do anything about it.</DIV>
<DIV> </DIV>
<DIV>For new candidates you can add:</DIV>
<DIV>* Silica Components and their open source status (who knows when they
</DIV>
<DIV>will be fully open sourced liked promised more than 1.25 year ago, not
</DIV>
<DIV>even a word about if that should be counted in weeks, months, years, </DIV>
<DIV>decades or centuries...)</DIV>
<DIV> </DIV>
<DIV>In my opinion their marketing/PR is just broken. You can stick posters
</DIV>
<DIV>to operator store, give balloons, do fancy photos and shout big words on
</DIV>
<DIV>stage, but I guess it's not what most of us here really expect from them
</DIV>
<DIV>in the first place.</DIV>
<DIV> </DIV>
<DIV>It's fair to say that they are weak, fighting for their place on the </DIV>
<DIV>market and trying to figure out what their business model can be based
</DIV>
<DIV>on. But that doesn't have to mean giving up being fair to their clients,
</DIV>
<DIV>community and partners. I believe someone decisive there behind </DIV>
<DIV>management or marketing is a perfectionist and doesn't give himself </DIV>
<DIV>right to make mistakes. On admitting mistakes and apologizing for them
</DIV>
<DIV>you can build community/clients trust and respect. Sadly they seem to
</DIV>
<DIV>miss that fact through most of the time. The story of American company
</DIV>
<DIV>Enron should be a warning to Jolla employees and Jolla management. To
</DIV>
<DIV>those that do not know the story - magazine Fortune has listed Enron as
</DIV>
<DIV>the most innovative U.S. company for 6 years. One of the reasons that
</DIV>
<DIV>company collapsed was compulsive hiding of problems and doing everything
</DIV>
<DIV>to keep up their image of being perfect. Old (smartphone) Nokia went </DIV>
<DIV>similar path, missing and ineffective to changes, slowly reacting to </DIV>
<DIV>revolution that came with iPhone and Android phones. Hope that </DIV>
<DIV>management in Jolla is wise enough to not follow the same path, </DIV>
<DIV>otherwise ship might sink. Who will be responsible for that? Neither </DIV>
<DIV>their clients nor their community.</DIV>
<DIV> </DIV>
<DIV>Regards,</DIV>
<DIV>Filip</DIV>
<DIV>_______________________________________________</DIV>
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